Carretera

Help – Customer Service

In this section, you will find all the information to clear doubts
and to be able to enjoy the best articles of the principal brands soon.
However, if you do not find the section that solves your problem, please contact us.

How to use our Online Store

We try to make our web a very intuitive one, but this may be the first time you have visited us,
or simply you may not be used to using online stores. We offer you a general explanation on
how to move easily in Motocard.com. However, should you have any doubts, please contact us.

¿Cómo encontrar el producto que busco?

The first time you entered in Motocard.com, we asked you about the kind of use you give to your motorbike: Street, Road, Off Road (Cross, Enduro, Quad or Trial). Thus, it is easier for us to show you only those products which, according to our specialists, can be most useful and interesting for you.

On choosing one of these uses, Motocard.com adapts completely in order to provide you with the best environment customizing all the desktop, its function and inner filters.
You will always visualize the category you are in on the left red button, having the possibility to change category at any time.

As soon as Motocard.com “wakes”, all the search systems we indicate below will be activated:

Product Search:
Located at the top centre. It is the most specific search and it allows you to make use of the filters.
In most categories, three sections are displayed directly related to each category.
In the first section, you will have to choose the type of Product you are looking for. (E.g. Helmets).
In the second one, the Product Subtype you want. (E.g. Full Helmets).
And finally, the Brand you may want. (E.g. Arai).
Thus, the complete search is configured and we indicate in text format at the top “You are looking for Full Helmets, Brand Arai”. You only have to click on the “Search” red button.

At this point, below the search box, you will find the search results from our catalogue of the products you have chosen. Yet, you still have the chance to filter them further more. You will be able to do it by opening the tab Advanced Filters or Brand Filter.

In the advanced filters you can quickly choose between News, Offers, Kids’ products or filter, for example, by price, depending on all the products you are looking for.

Quick Search:
Located on the right of the main search box. You may open it with the cross “+” and keet it like this if you wish to use it in the future. It allows to search by words. It will display those results which are related to the entered text.

Selection by Product:
Located on the left side and directly related with the use category you have chosen. As soon as you open the box with the cross “+”, all the available products for this category will be displayed. When you select them, you will have acces to a page with a tree structure that will allow you to click directly on the subgroup of articles you were looking for.

Selection by Brand:
Located on the left side and directly related with the use category you have chosen. As soon as you open the box with the cross “+”, all the available brands for this category will be displayed with the most important or most used logos. In the below box, you will find the rest of the brands. When you select one of them, you will have acces to a page with a tree structure that will allow you to click directly on the subgroup of articles of the corresponding brand you were looking for.