Carretera

Help – Customer Service

In this section, you will find all the information to clear doubts
and to be able to enjoy the best articles of the principal brands soon.
However, if you do not find the section that solves your problem, please contact us.

General Information

In this section, we gather all the information related to ourselves, how we started and
how we have grown. Here you will find all the data you need to know more about us
and to contact us more easily.

Política de privacidad de los datos personales.

In accomplishment with the established Law of 15 / 1999 13th December the Data Protection Act Motocard Bike S.L. informs its clients that any personal data given will be included in an automatic data file which is created and maintained by Motocard Bike S.L.

The idea behind the use of this file is to help us with orders and in cases whereby you have authorised us in the corresponding checkbox, we will also send you commercial adverts about products and services which you may find interesting.

Motocard Bike S.L. guarantees the security and confidentiality of the data provided. This way, we promise to meet our compliance with all private data and to ensure its safety and to avoid that it is changed, lost or used without your authorisation. Therefore, all the information about our clients will not be used with commercial offers, nor will it be given to third parties. The clients of Motocard Bike S.L. can at any moment exercise their rights to access, correct or cancel this information by writing to us at our e-mail address motocard@motocard.com or by post to Motocard Bike S.L. C/Valencia 511/515 Barcelona 08013.

Cookies
Motocard.com uses “cookies” with the aim of offering a more personalised service and to help with the navigation of its pages which will be easier and better suited to the preferences of its users. A “cookie” is a small text file which a webpage server stores on the hard disk of the user's pc. The “cookies” themselves cannot identify a person as they do not make any reference to personal data and cannot run as a code or contain a virus.

The majority of browsers automatically accept “cookies” but it is also possible to configure them not to be accepted. In this case the user will be able to navigate the web, but to buy with Motcard.com it will be very important that the browser accepts those called “session cookies”, those which only exist while with Motocard.com and then disappear upon closing the browser.

Below we explain how to configure the browser to accept the cookies.

A. Internet Explorer 7.0
1. Select tools
2. Internet options
3. Click privacy
4. The pre-set setting is medium which will accept cookies. To change this setting move the bar to the configuration you want. If you have the configuration defined as personalised, click the advanced button and select accept cookies.

B. Internet Explorer 6.0
1. Select tools
2. Internet options
3. Click privacy
4. The pre-set setting is medium which will accept cookies. To change this setting move the bar to the configuration you want. If you have the configuration defined as personalised, click the advanced button and select accept cookies.

C. Mozilla Firefox 3.0
1. Select tools
2. Internet options
3. Click privacy
4. The pre-set setting is medium which will accept cookies. To change this setting move the bar to the configuration you want. If you have the configuration defined as personalised, click the advanced button and select accept cookies.