Below we have gathered the most frequently asked questions
you make so as to try to clear your doubts in a quick and easy way.
If you do not find the answer you were expecting, please contact us.

• 1. Is VAT included in the prices?
• 2. Is there a minimal amount to be spent on a purchase?
• 3. Do you do international shipping?
• 4. Is my product available?
• 5. When I will receive my order?
• 6. Where is my order?
• 7. Can I cancel or modify my order?
• 8. Is it possible to buy Lubricants through the website?
• 9. What document do I get with my purchase?
• 10. Is it safe to buy at Motocard?
• 11. How is my personal data used?
• 12. No Hassle exchange

Where is my order?

At any time you can find out the state of your order, both in national and international orders.
You only have to enter your order number in the box placed on the right column of Motocard.com called “Order Finder”. Perhaps you may have to open it by clicking on the cross or on the box. The details and state of your purchase will be displayed on the screen.

The order number to be entered is given at the end of the purchase process.
Both in the screen and in the e-mail we send you to the address entered with the order details.

The information displayed on the screen resulting from your inquiry are given directly by our logistics suppliers and we are not responsible of the results.

You can also contact our customers service at 902 102 802, or else send an e-mail giving your name, surname and your order number.

For those products of which Motocard needs to verify availability with the supplier, you will have to check the state of your purchase by phone, with the number you were also given in the purchase process or just mentioning your name and surname.