Help – Customer Service
In this section, you will find all the information to clear your doubts and enjoy in short of the best articles from leading brands.
Even so, if you don’t find the paragraph that solves your problem, please contact us.
Most Frequently Asked Questions
Below we have gathered the most frequently asked questions
you make so as to try to clear your doubts in a quick and easy way.
If you do not find the answer you were expecting, please contact us.
Where is my order?
You will be able to know the status of your order at any time, for both domestic and international orders.
You only have to enter your order number in the box placed on the right column of Motocard.com called "Order finder". Perhaps you may have to open it by clicking on the cross or on the box. Details and status of your purchase will be displayed on screen.
The order number is provided at the end of the purchase process, both on screen and via e-mail.
Our logistics providers directly provide the data that appears in the resulting page of the query, so we are not responsible for the result.
You can also contact our customer service at +376 725 160, or you can send an e-mail giving your name and surname and the order number.
For products where Motocard needs to check their availability to the supplier, you will have to check the status of your order by calling to the telephone number given during
the purchase process or giving your name and surname.